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Throughout Fort Kinnaird you will find a range of services and facilities to make your visit safe, comfortable and enjoyable.

There is a baby changing room for both mums and dads at Customer Services.

The car park is open 24 hours, 7 days week.

Car parking is free at Fort Kinnaird. 

Some stores have a Click & Collect service available. Check our Click & Collect page for more information. 

If you have lost something while visiting Fort Kinnaird, please contact our Security team on 0131 669 6630. Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner.

Our toilets are located in the management suite, which can be found on our center map.

Changing Places facilities are also available. 


We have a number of bike parking locations around Fort Kinnaird. You can find these in the following locations:

  • Outside River Island
  • In front of Fat Face
  • Next to Smyths 
  • In front of Cafe Nero 
  • In front of Pizza Hut 
  • In front of the Management Offices 
  • In front of Tapi Carpets 
  • Next to TKMaxx and Starbucks 
  • Next to M&S
  • Between Primark and McDonalds

The Recruitment and Skills Centre at Fort Kinnaird supports the centre and businesses in the surrounding areas with recruitment, help with staff training needs and workforce development. It also offers a bespoke service to jobseekers to gain and retain employment in the area.


We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced free sensory backpacks which you can collect,  as well as a free complimentary visual social story to download. You can also read more here: Sensory Backpacks at Fort Kinnaird

Our outdoor children’s play facility for under 10’s is open and can be found outside Caffé Nero

To use the toilet in safety and comfort, many people need to be able to access a Changing Places, which has more space and the right equipment, including a height-adjustable changing bench and a hoist. 

Situated next to Currys PC World by the Management Suite – Ground Level

The security team operate 24/7 and can be contacted on 0131 669 9090 for assistance/queries

Facility Features:

  • Bench – Height Adjustable, Adult Sized, Free Standing, Wall Mounted
  • Hoist – Ceiling, Loop
  • Peninsular Toilet
  • Washbasin Height Adjustable
  • Non-Slip Floor
  • Floor Space (sq. m) – 20
  • Emergency Alarm
  • Privacy Screen
  • Paper Roll
  • Radar Key
  • Managed
  • Locked
  • Accessible Shower
  • Disabled Parking


Opening Hours

Monday         09:00 – 21:00
Tuesday         09:00 – 21:00
Wednesday    09:00 – 21:00
Thursday       09:00 – 21:00
Friday            09:00 – 21:00
Saturday        09:00 – 21:00
Sunday          09:00 – 21:00

Fort Kinnaird has launched the Hidden Disabilities Sunflower Scheme, to support more than 10 million people living in the UK that have a hidden disability. Find out more on our Hidden Disabilities page.

ATMs are available outside Boots and WHSmith.