FAQs | Fort Kinnaird Shopping in Edinburgh | Shops, Restaurants & Cinema |

Expand AllCollapse All

What coronavirus restrictions apply to Fort Kinnaird?

In line with the Scottish Government’s national lockdown measures, only essential stores remain open at Fort Kinnaird from 16th January 2021.

Some of our other stores, cafes and restaurants are permitted to offer click-and-collect or delivery options.

Find out more here.

covid-19
I live outside of the City of Edinburgh and the Lothians area. What does this mean for my visit?

In line with the Scottish Government’s National Lockdown measures, only essential stores remain open at Fort Kinnaird.

The Scottish Government’s travel restrictions prohibit non-essential travel across local authority areas. For more advice, please check the Scottish Government guidance here.

For more advice on travelling to us please check the government guidance for your local area here.

You can find out more information on planning your next visit to us here.

covid-19

Covid
Do I have to wear a face mask when visiting?

Yes, it is a legal requirement to wear a face covering in our stores.

The police can take measures if members of the public do not comply with this law without a valid exemption, and you may be asked to leave.

Our team are of course mindful and respectful of those that are exempt from wearing a face covering.

Visitors are also not required to wear a face covering while sitting down to eat and drink in any of our pubs and restaurants.

covid-19

face mask
What safety measures are in place in response to the coronavirus outbreak?

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit.
Please remember to wear a face covering while in stores, as it is now compulsory by law.
Find out more here.

covid-19
Do you have a children’s play area?

Our outdoor children’s play facility (outside Café Nero) is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

covid-19
What type of restaurants are there in Fort Kinnaird? What time do the restaurants close?

Fort Kinnaird offers casual family dining at a number of restaurants. Closing times can be found on each restaurant's website.
What's on at Fort Kinnaird? What events are on at Fort Kinnaird? Is there any entertainment at Fort Kinnaird?

We’re sorry to announce that all events at Fort Kinnaird have been cancelled following government guidance.

covid-19
Which Area is Fort Kinnaird? Is Fort Kinnaird in East Lothian or Mid Lothian?

Fort Kinnaird is located to the South East of the City of Edinburgh and is within the City of Edinburgh council boundary. The City of Edinburgh is currently at level 3 Covid-19 protection area.

covid-19

where is
Does Fort Kinnaird hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Fort Kinnaird?

Shopmobility hire is available at Fort Kinnaird. If you would like to book the manual chairs please call 0131 669 9090. For the electric scooters you have to be registered with Shopmobility and book through them direct on 0131 557 4123.

covid-19
Do you accommodate shoppers and families with additional needs, such as autism?

Yes. We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced free sensory backpacks which you can collect, as well as a free complimentary visual social story to download.
What fast food restaurants are there at Fort Kinnaird?

Greggs, Subway, McDonald's can all be found at Fort Kinnaird.
Do Fort Kinnaird provide staff car parking facilities?

Fort Kinnaird provides designated areas for staff to park.
Does Fort Kinnaird have any electric car charging points?

No, there are no electric charging points at Fort Kinnaird.
Is there a car wash at Fort Kinnaird?

No, there is no car wash at Fort Kinnaird.
Does Fort Kinnaird have secure motorbike / motorcycle parking? Where is the motorbike parking in Fort Kinnaird?

No, we would advise customers with motorbikes/motorcycles to use regular parking bays.
Does Fort Kinnaird have secure bike / bicycle parking? Where is the bicycle parking in Fort Kinnaird?

We have a number of bike parking locations around Fort Kinnaird. You can find these in the following locations:

In front of Mothercare
In front of Fat Face
Next to Smyths
In front of Cafe Nero
In front of Pizza Hut
In front of Customer Services
In front of SCS
Next to TKMaxx and Starbucks
Next to M&S
Between Primark and McDonald's
What time does the car park open? What time does the car park close?

The car park is open 24 hours, 7 days week.
Are there spaces for large vehicles / vans / motorhomes /coaches to park at Fort Kinnaird?

There aren't marked bays for large vehicles/vans/motorhomes/ coaches however please contact customer services in advance if this is the case.
Is car parking free at Fort Kinnaird? How much is car parking at Fort Kinnaird?

Car parking is free at Fort Kinnaird.
Does Fort Kinnaird have family / children parking bays? Where are the family / children parking spaces at Fort Kinnaird?

Yes, Fort Kinnaird has family/children parking bays. These can be found adjacent to disabled bays within certain areas of the centre.
Does Fort Kinnaird have disabled parking? Where are the disabled parking spaces at Fort Kinnaird?

Yes, Fort Kinnaird has disabled bays throughout the centre in front of most stores and restaurants.
How to I get to Fort Kinnaird by car? Get me directions for Fort Kinnaird by car

If you're traveling by car, use satnav postcode: EH15 3RD.

If you're traveling from the North use A1 Motorway Northbound. Exit at the Newcraighall Junction. Fort Kinnaird is visible to the front off the ramp.

If you're traveling from the South use A7/A68. Join A750 City Bypass at the Sherrifhall Roundabout. Head East following the signs for Edinburgh East and North, Leith. Join A1(M) at the Old Craighall junction Northbound still following signs for Edinburgh East and North. Exit A1 at the next junction - Newcraighall.
Is there a bike route to get to Fort Kinnaird?

Yes, If you're looking to travel to Fort Kinnaird by bike, you can plan your journey via the Cycle Streets journey planner.
Can I get a train to Fort Kinnaird?

Yes - There are regular train services from Edinburgh Haymarket and Waverley stations to nearby Newcraighall station.
Are there any lockers available at Fort Kinnaird?

No, there are no lockers available at Fort Kinnaird.
Is there a quiet room in Fort Kinnaird? Where are the quiet room facilities?

No, Fort Kinnaird doesn't have a quiet room.
Does Fort Kinnaird have any first aid facilities? Where are the first aid facilities at Fort Kinnaird?

Yes, our team are first aid trained. There is always a trained first aider on duty at Customer Services.
Are there any police or security at Fort Kinnaird?

Yes, Fort Kinnaird has security on-site 24 hours a day, 7 days a week.
Are there any phone or ipad charging facilities?

No, there are no phone or ipad charging facilities.
Is there a business lounge at Fort Kinnaird? Can I hire a meeting room at Fort Kinnaird?

There is a Regus at Fort Kinnaird close to Customer Services. Meeting rooms can be hired here.
Are there any photo booths available at Fort Kinnaird?

No, there are no photo booths available at Fort Kinnaird.
Are there any post boxes in Fort Kinnaird?

There is a post box next to the playpark.
Are there disabled toilets in Fort Kinnaird? Where are the disabled toilets in Fort Kinnaird?

Disabled toilets can be found at Customer Services. Some of our stores, restaurants and Cafes may also have facilities.

Fort Kinnaird also have Changing Place facilities which can be found next to Currys PC World by the Management Suite - Ground Level.
What entertainment is there at Fort Kinnaird? Is there a cinema at Fort Kinnaird? What are the cinema times?

Fort Kinnaird has a cinema. Opening times run depending on screening times which can be booked directly through our website. Currently screenings are only available Friday pm and over weekends.
Are there child friendly / safe areas in Fort Kinnaird? Is there a creche at Fort Kinnaird?

While there is no creche at Fort Kinnaird, there is a playpark with self-closing gates available
What family / childrens facilities are there at Fort Kinnaird? Are there childrens play areas?

Fort Kinnaird has a playpark for under 10s.
Can I hire a pushchair or buggy at Fort Kinnaird?

No
Is there anywhere where I can feed my baby? Are there any baby nursing facilities

There is a baby changing room for both mums and dads in Mothercare and Boots, as well as at Customer Services, situated next to Frankie and Benny's at the back of the retail area.
Are there places to warm a baby bottle at Fort Kinnaird? Is there anywhere to warm a babys bottle? Does Fort Kinnaird have bottle warming facilities?

Yes, please ask at Customer Services for bottle warming facilities.
What women's / men's /fashion shops are at Fort Kinnaird?

Fort Kinnaird has women's and men's fashion at Clarks, Fatface, H&M, JD, M&S, Monsoon, Mothercare, New Look, Next, OUTFIT, Primark, River Island and TK Maxx.
What shops / brands / stores are at Fort Kinnaird?

Fort Kinnaird has a wide range of fashion and home retailers with plenty of restaurants and cafes too.
Is there a store / mall guide or map online? Can I download a store guide online?

Yes, a map is available to view on the website. A PDF can also be downloaded.
Does Fort Kinnaird have any gift cards? Where can I get gift cards at Fort Kinnaird?

No, Fort Kinnaird does not offer a gift card, however individual stores may offer gift cards of their own.
Does Fort Kinnaird have click and collect?

Yes, over 40 of our retailers offer Click and Collect.
Does Fort Kinnaird have Wifi? Is Wifi free at Fort Kinnaird?

Yes, there is free wifi at Fort Kinnaird.
Does Fort Kinnaird have a vistors code or code of conduct?

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Fort Kinnaird is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.
What are the Christmas Opening hours for 2020?

Our Christmas opening hours can be found here.
Are there any jobs/vacancies in Fort Kinnaird? Where can I find careers information for Fort Kinnaird?

Yes, we recommend that you get in touch with our Recruitment Skills Centre who handle all vacancies within the centre. You can see the latest vacancies available through the Recruitment Skills Centre here.
Can I get to Fort Kinnaird by Public Transport? What bus routes go to Fort Kinnaird? How do I get to Fort Kinnaird?

Yes, you can travel to Fort Kinnaird by bus and train. Fort Kinnaird is well served by local bus services: Prentice Coaches 108 and 118 and Lothian 30, 400 (previously 18), 106 and 49.
What baby facilities are there at Fort Kinnaird? Does Fort Kinnaird have any baby changing facilities? Is there a parent and baby Room?

Yes, Management Centre. Baby changing room, warm a bottle etc. Parent/Baby Room - Yes Mothercare, Boots, Mamas & Papas, M&S.
Where are the toilets in Fort Kinnaird?

Our toilets can be found at Customer Services. Some of our stores, restaurants and cafes may also have facilities.
Where can I find the managements office at Fort Kinnaird? Is there a lost property office? Is there a help desk or customer service point?

Customer services - also for lost property (stores may also retain lost property).
Does Fort Kinnaird have any banks? Are there cash machines in Fort Kinnaird? Where are the cash machines in Fort Kinnaird?

No, there are no banks at Fort Kinnaird. There are four cash machines on site outside Argos, Boots, WHSmith and within Wilko.
What restaurants are available at Fort Kinnaird? What food & drink facilities are there?

Fort Kinnaird offers a wide variety of restaurants and cafes including Caffe Nero, Costa, Five Guys, Frankie & Benny's, Greggs, M&S Cafe Revive, McDonald's, Nando's, , Pizza Hut, Pizza Express, Starbucks, Subway, TGI Fridays, Tony Macaroni and wagamama.

Please note, our cafes and restaurants that are open are currently offering a click & collect, take away or delivery service only.

covid-19
What time does Fort Kinnaird open? What time does Fort Kinnaird close? What are Fort Kinnaird opening times?

Fort Kinnaird opens at 9am Monday to Saturday. On Sunday, the Centre opens at 10am. Fort Kinnaird closes at 9pm Monday to Friday and 6pm on Saturday and Sunday.
Can I return my purchases to store for a refund or exchange?

The returns policies of each retailer will vary, so please check with them directly.

Global search form

Newsletter Sign Up