FAQs

Yes. We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced free sensory backpacks which you can collect, as well as a free complimentary visual social story to download. 

Greggs, Subway, McDonald's can all be found at Fort Kinnaird.

Fort Kinnaird provides designated areas for staff to park. 

No, there is no car wash at Fort Kinnaird.

We have a number of bike parking locations around Fort Kinnaird. You can find these in the following locations:

In front of Mothercare
In front of Fat Face
Next to Smyths
In front of Cafe Nero
In front of Pizza Hut
In front of Customer Services
In front of SCS
Next to TKMaxx and Starbucks
Next to M&S
Between Primark and McDonald's

There aren't marked bays for large vehicles/vans/motorhomes/ coaches however please contact customer services in advance if this is the case. 

Yes, Fort Kinnaird has family/children parking bays. These can be found adjacent to disabled bays within certain areas of the centre. 

If you're traveling by car, use satnav postcode: EH15 3RD.

If you're traveling from the North use A1 Motorway Northbound. Exit at the Newcraighall Junction. Fort Kinnaird is visible to the front off the ramp.

If you're traveling from the South use A7/A68. Join A750 City Bypass at the Sherrifhall Roundabout. Head East following the signs for Edinburgh East and North, Leith. Join A1(M) at the Old Craighall junction Northbound still following signs for Edinburgh East and North. Exit A1 at the next junction - Newcraighall. 

Yes - There are regular train services from Edinburgh Haymarket and Waverley stations to nearby Newcraighall station. 

No, Fort Kinnaird doesn't have a quiet room. 

Yes, Fort Kinnaird has security on-site 24 hours a day, 7 days a week. 

There is a Regus at Fort Kinnaird close to Customer Services. Meeting rooms can be hired here. 

There is a post box next to the playpark. 

Fort Kinnaird has a cinema. Opening times run depending on screening times. 

Fort Kinnaird has a playpark for under 10s.

There is a baby changing room for both mums and dads in Mothercare and Boots, as well as at Customer Services, situated next to Frankie and Benny's at the back of the retail area. 

No, there are no disabled changing facilities at Fort Kinnaird. 

Fort Kinnaird has a wide range of fashion and home retailers with plenty of restaurants and cafes too.

No, Fort Kinnaird does not offer a gift card, however individual stores may offer gift cards of their own. 

Yes, over 40 of our retailers offer Click and Collect. 

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Fort Kinnaird is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Yes, we recommend that you get in touch with our Recruitment Skills Centre who handle all vacancies within the centre. 

Yes, Management Centre. Baby changing room, warm a bottle etc. Parent/Baby Room - Yes Mothercare, Boots, Mamas & Papas, M&S.

Shopmobility hire is available at Fort Kinnaird where we have 2 manual wheelchairs and 2 electric scooters available for our customers who require a little help around the centre. If you would like to book the manual chairs please call 0131 669 9090. For the electric scooters you have to be registered with Shopmobility and book through them direct on 0131 557 4123.
 

Customer services - also for lost property (stores may also retain lost property).