FAQs

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Scottish Government website.

We also have other measures in place to help keep everyone safe:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Scottish Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores. More information can be found on the Scottish Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

The car park is open 24 hours, 7 days week.

Car parking is free at Fort Kinnaird. 

There aren't marked bays for large vehicles/vans/motorhomes/ coaches however please contact customer services in advance if this is the case. 

Fort Kinnaird provides designated areas for staff to park. 

No, there are no electric charging points at Fort Kinnaird.

Yes, Fort Kinnaird has disabled bays throughout the centre in front of most stores and restaurants.

Yes, Fort Kinnaird has family/children parking bays. These can be found adjacent to disabled bays within certain areas of the centre. 

No, we would advise customers with motorbikes/motorcycles to use regular parking bays.

Disabled toilets can be found at Customer Services. Some of our stores, restaurants and Cafes may also have facilities.

Fort Kinnaird also have Changing Place facilities which can be found next to Currys PC World by the Management Suite - Ground Level. 

Yes. We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced free sensory backpacks which you can collect, as well as a free complimentary visual social story to download. 

Yes, Fort Kinnaird has disabled bays throughout the centre in front of most stores and restaurants.

Shopmobility hire is available at Fort Kinnaird. If you would like to book the manual chairs please call 0131 669 9090. For the electric scooters you have to be registered with Shopmobility and book through them direct on 0131 557 4123.

No, Fort Kinnaird doesn't have a quiet room. 

While there is no creche at Fort Kinnaird, there is a playpark with self-closing gates available 

Yes, please ask at Customer Services for bottle warming facilities. 

No, unfortunately we don't have pushchair hire facilities at Fort Kinnaird.

Our outdoor children’s play facility is open and can be found outside Caffé Nero. 

Yes, Fort Kinnaird has family/children parking bays. These can be found adjacent to disabled bays within certain areas of the centre. 

There is a baby changing room for both mums and dads in Mothercare and Boots, as well as at Customer Services, situated next to Frankie and Benny's at the back of the retail area. 

Yes, Management Centre. Baby changing room, warm a bottle etc.
Parent/Baby Room - Yes at Boots, Mamas & Papas, M&S.

Fort Kinnaird has a playpark for under 10s.

Yes, we recommend that you get in touch with our Recruitment Skills Centre who handle all vacancies within the centre.   You can see the latest vacancies available through the Recruitment Skills Centre .

We want your Fort Kinnaird experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Fort Kinnaird but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Fort Kinnaird to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Fort Kinnaird.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Fort Kinnaird, further information can be found on our FAQs page.

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Fort Kinnaird is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Dogs are welcome in outdoor areas at Fort Kinnaird, but should be kept on a lead. 

Our stores vary in policy, visitors should check with stores on an individual basis to see if they welcome dogs inside. 

Fort Kinnaird has an Odeon cinema. Opening times run depending on screening times which can be booked directly through our website.  

No, there are no lockers available at Fort Kinnaird. 

No, there are no phone or ipad charging facilities. 

No, there are no photo booths available at Fort Kinnaird.

Yes, Fort Kinnaird has security on-site 24 hours a day, 7 days a week. 

There is a post box next to the playpark. 

No, there are no banks at Fort Kinnaird. There are four cash machines on site outside Argos, Boots, WHSmith and within Wilko.

Yes, our team are first aid trained. There is always a trained first aider on duty at Customer Services. 

No, Fort Kinnaird does not offer a gift card, however individual stores may offer gift cards of their own. 

Yes, over 40 of our retailers offer Click and Collect. 

Fort Kinnaird does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

There is a Regus at Fort Kinnaird close to Customer Services. Meeting rooms can be hired here. 

No, there is no car wash at Fort Kinnaird.

Customer services - also for lost property (stores may also retain lost property).

The returns policies of each retailer will vary, so please check with them directly.

Yes, a map is available to view on the website. A PDF can also be downloaded. 

Greggs, Subway, McDonald's can all be found at Fort Kinnaird.

Fort Kinnaird offers a wide variety of restaurants and cafes including Caffe Nero, Costa, Five Guys, Frankie & Benny's, Greggs, M&S Cafe Revive, McDonald's, Nando's, Pizza Hut, Pizza Express, Starbucks, Subway, TGI Fridays, Tony Macaroni and wagamama.

Fort Kinnaird has a wide range of fashion and home retailers with plenty of restaurants and cafes too.

Fort Kinnaird opens at 9am Monday to Saturday. On Sunday, the Centre opens at 10am.  Fort Kinnaird closes at 9pm Monday to Friday and 6pm on Saturday and Sunday.

Fort Kinnaird offers casual family dining at a number of restaurants. Closing times can be found on each restaurant's website.  

Fort Kinnaird has women's and men's fashion at Clarks, Fatface, H&M, JD, M&S, Mothercare, New Look, Next, Primark, River Island and TK Maxx. 

Disabled toilets can be found at Customer Services. Some of our stores, restaurants and Cafes may also have facilities.

Fort Kinnaird also have Changing Place facilities which can be found next to Currys PC World by the Management Suite - Ground Level. 

Our toilets can be found at Customer Services. Some of our stores, restaurants and cafes may also have facilities. 

Yes - There are regular train services from Edinburgh Haymarket and Waverley stations to nearby Newcraighall station. 

Yes, you can travel to Fort Kinnaird by bus and train. Fort Kinnaird is well served by local bus services: Prentice Coaches 108 and 118 and Lothian 30, 400 (previously 18), 106 and 49.

We have a number of bike parking locations around Fort Kinnaird. You can find these in the following locations:

In front of Mothercare
In front of Fat Face
Next to Smyths
In front of Cafe Nero
In front of Pizza Hut
In front of Customer Services
In front of SCS
Next to TKMaxx and Starbucks
Next to M&S
Between Primark and McDonald's

If you're traveling by car, use satnav postcode: EH15 3RD.

If you're traveling from the North use A1 Motorway Northbound. Exit at the Newcraighall Junction. Fort Kinnaird is visible to the front off the ramp.

If you're traveling from the South use A7/A68. Join A750 City Bypass at the Sherrifhall Roundabout. Head East following the signs for Edinburgh East and North, Leith. Join A1(M) at the Old Craighall junction Northbound still following signs for Edinburgh East and North. Exit A1 at the next junction - Newcraighall. 

Yes, If you're looking to travel to Fort Kinnaird by bike, you can plan your journey via the Cycle Streets journey planner. 

Fort Kinnaird is located to the South East of the City of Edinburgh and is within the City of Edinburgh council boundary.  The City of Edinburgh is currently at level 0 Covid-19 protection area.